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This Switch 2 Accessory Is Making Fans Drop Their Consoles And The Manufacturer's Response Is Only Making Things Worse
- Dbrand's Killswitch case for the Switch 2, while lightweight and sleek, causes issues with Joy-Con magnets, making the console easy to drop if not held correctly.
- The plastic grips on the case interfere with the magnetic mechanism between the screen and Joy-Con, leading to potential sliding and dropping problems.
- Users shared video clips of the issue, prompting Dbrand to address the problem by mentioning design challenges related to the Joy-Con case lip.
- Despite Dbrand's defense that the issue only occurs with certain holding conditions, customers expressed dissatisfaction with the product and the company's response.
- While Dbrand acknowledged manufacturing issues and promised improvements, users criticized the lack of accountability and dismissive tone in the company's communication.
- Some customers highlighted the company's reluctance to address the product's defects and the inconvenience of return processes, leading to a loss of trust in Dbrand.
- The backlash intensified when Dbrand implied some users were exaggerating issues for attention, further eroding customer relations.
- Despite challenges in designing around the Switch 2's magnetic connectors, the Killswitch case's vulnerabilities raise concerns over its suitability compared to other accessories.
- The article suggests caution in purchasing the Killswitch case until the air-gap issue is resolved, recommending Dbrand's screen protector as a noteworthy alternative.
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