<ul><li>Great customer service focuses on solving root-cause problems rather than relying on automation.</li><li>Automation solutions like chatbots can save costs but may not always provide the best customer experience.</li><li>A proactive approach, such as notifying customers about return processing delays, can impress customers.</li><li>Companies should prioritize minimizing the need for customers to contact customer service as a measure of success.</li></ul>

Three keys to great Customer Service

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