<ul><li>Globally, 98% of Millennials and Generation Z own smartphones, but only 31% of travel operators have mobile booking apps.</li><li>Barriers to mobile integration include complexity (37%), security concerns (15%), and high transaction fees (13%).</li><li>Growing concerns around security and fraud as only 10% plan to invest in security technology, and 83% of operators have not introduced cryptocurrency payments.</li><li>General search (51%) is the most popular online route to sourcing customers, followed by social media platforms (15%) and metasearch (8%).</li></ul>

Travel Tech Lags Behind as 98% of Gen Z and Millennials Book on Phones — Yet Only 31% of Operators Are Mobile-Ready

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