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UX Metrics Explained: CSAT vs NPS vs CES

  • Key UX metrics such as CSAT, NPS, and CES provide insights into user sentiment in the digital battlefield.
  • CSAT, NPS, and CES offer different perspectives to measure user experience and require proper interpretation for impactful insights.
  • CSAT focuses on immediate user satisfaction with a specific interaction, product, or service through a direct question.
  • The article is informative about UX metrics but does not meet the criteria for web story generation as it lacks specific details or examples.

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