<ul><li>Dogfooding, or eating your own dog food, refers to the practice of companies using their own products or services internally before or after releasing them to customers.</li><li>At Chirp AI, agents use an internal web portal that provides insights, analytics, and call statistics in near-real-time, including full call transcriptions and summaries immediately after the call ends.</li><li>Chirp AI employees utilize this dashboard to review call performance metrics, fine-tune conversational performance, and enhance response speed, demonstrating confidence in their product and understanding of customer feedback.</li><li>By dogfooding their own product, Chirp AI identifies issues, enhances features, and evolves the product alongside genuine customer pain points and feedback, allowing for a better understanding and empathizing with customer needs.</li></ul>

We eat our own dog food at Chirp. It works!

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