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We Have Metrics. Now What?

  • Metrics should not be used to judge individual performance but should focus on team-level outcomes.
  • The misuse of system-level metrics for personal evaluations can lead to gaming and hinder genuine improvement.
  • Different team structures like Engineering Manager model and autonomous teams with team topologies impact performance evaluation.
  • Leaders adopting new metrics need guidance on using them responsibly to avoid negative impacts on teams and systems.
  • Setting targets on outputs can lead to gaming or frustration; input metrics drive real system-level change.
  • Metrics should provide context, focus on what teams can influence, and avoid becoming targets themselves.
  • Improvement requires identifying bottlenecks and connecting team actions with business outcomes.
  • Teams should focus on a few meaningful metrics, experiment with cadence for feedback, and prioritize improvement over gamification.
  • Using flow metrics to evaluate individual performance can hinder learning and improvement.
  • Gamifying metrics may show short-term improvement but does not contribute to long-term success and system improvement.

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