<ul><li>Incident management is the process of identifying, analyzing, and resolving incidents that impact an organization's operations, services, or systems.</li><li>Best practices for incident management include having an incident response plan, establishing communication channels, prioritizing incidents, monitoring incidents, and conducting post-incident reviews.</li><li>Big tech companies like Amazon, Google, and Microsoft have robust incident management processes in place.</li><li>These companies invest in preparing for the worst, automating incident response, prioritizing communication, conducting post-incident reviews, and having dedicated incident management teams.</li></ul>

What Big Tech Companies Can Teach Us About Incident Management

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