A naukri.com initiative
Dev
1w
182
Image Credit: Dev
What challenges do companies face when integrating Salesforce with existing systems?
- Integrating Salesforce with existing systems comes with a range of challenges. These include studying field mismatches and data mapping, legacy system compatibility, data quality issues, security, complex API interactions, issues with data synchronization, customization complexities, user adoption issues, and performance impact.
- To solve the challenge of studying field mismatches and data mapping, it is essential to have a proper data mapping plan in place before integration. Legacy systems that are not compatible with Salesforce or connected means may require additional customization in entering data into Salesforce or creating middleware.
- Data quality problems include duplicated records, records with missing fields or, outdated information which can negatively affect data integrity, and thus, affect reporting and decision-making.
- Security is an important challenge as processors can deal with customer information in different systems with different levels of protection.Firms can design customizations in the Salesforce platform, but customization can add complexity in integration solutions which increases the cost of maintenance.
- Integrating data is crucial in any digital enhancement strategy but has its hurdles. To successfully address these challenges, it is essential to conduct a thorough data audit to prep the various data fields, formats, and types of data within systems and rationalize inconsistencies. It is also crucial to have a clear data mapping strategy and choose the right method of integrating information from the external environment where employees need to learn the new task and flow.
- IT, technical, and business stakeholders need to work together to set goals, select features and solve problems, and monitor system performance during the integration procedures to make necessary changes to avoid slowing down or saturation.
- Proper planning, employing right equipment, and collaboration can overcome the majority of challenges faced when integrating Salesforce with other systems. Successfully addressing these challenges and using different best practices companies can achieve a fully connected Salesforce environment providing deeper customer understanding and added operative efficiency.
- Salesforce integration into digital transformation journey is possible when approached correctly. It leads to successful digital transformation and better customer understanding.
Read Full Article
10 Likes
For uninterrupted reading, download the app