Trust scaffolding is essential for every AI product as it helps users feel safe and comfortable using intelligent systems.
It goes beyond traditional trust-building elements like consistency and control, incorporating invisible architecture to support reliability even in uncertain outputs.
Trust scaffolding involves adding context, visibility, and user choice to create a fair and thoughtful experience, ensuring users understand and engage with the system.
Building trust scaffolding doesn't require advanced degrees but rather a focus on awareness and asking the right questions early in the design process to create a product that users trust and find valuable.