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What Is Trust Scaffolding? And Why Every AI Product Needs It

  • Trust scaffolding is essential for every AI product as it helps users feel safe and comfortable using intelligent systems.
  • It goes beyond traditional trust-building elements like consistency and control, incorporating invisible architecture to support reliability even in uncertain outputs.
  • Trust scaffolding involves adding context, visibility, and user choice to create a fair and thoughtful experience, ensuring users understand and engage with the system.
  • Building trust scaffolding doesn't require advanced degrees but rather a focus on awareness and asking the right questions early in the design process to create a product that users trust and find valuable.

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