<ul data-eligibleForWebStory="false">Companies like Palantir succeed by solving real customer problems, not just focusing on flashy features.Palantir's success is attributed to its intense focus on customizing solutions to critical pain points and co-developing with customers.In contrast, Humane's AI Pin failed as it did not address any urgent customer needs despite impressive fundraising and marketing efforts.Key lesson: Companies should prioritize solving real customer problems over chasing technological capabilities to avoid failure in the market.