AI is increasingly outperforming human sales reps in certain areas, such as transactional sales and customer support, especially for deals under $10K.
It is predicted that AI will continue to excel in handling tasks like answering technical questions and providing efficient solutions for lower-value activities.
In contrast, AI is not yet capable of replacing humans in building deep, trust-based relationships, strategic negotiations, and creative problem-solving that often characterize enterprise sales.
The future of sales in 2026+ is expected to involve a hybrid model where AI handles routine tasks while human salespeople focus on aspects that require emotional intelligence and creativity.