Gen Z depends on mobile devices for tasks ranging from research to completing purchases and prefers online or omnichannel experience.
They heavily rely on social media for making shopping decisions and following influencers, leading to impulsive buying.
Fast-delivery and price comparison are crucial for their shopping experience, and personalized recommendations are becoming increasingly essential.
Marketplaces must prioritize understanding Gen Z's preferences and adapt to advanced search algorithms, visual search, personalization, and BNPL options.
Gen Z also expects more from brands regarding sustainability, authenticity, and social media appeal in packaging design.
Overall, marketplaces need to adjust quickly to the Gen Z consumer behavior shift.