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Why and How should marketplace startups adapt to the Gen Z juggernaut?

  • Gen Z depends on mobile devices for tasks ranging from research to completing purchases and prefers online or omnichannel experience.
  • They heavily rely on social media for making shopping decisions and following influencers, leading to impulsive buying.
  • Fast-delivery and price comparison are crucial for their shopping experience, and personalized recommendations are becoming increasingly essential.
  • Marketplaces must prioritize understanding Gen Z's preferences and adapt to advanced search algorithms, visual search, personalization, and BNPL options.
  • Gen Z also expects more from brands regarding sustainability, authenticity, and social media appeal in packaging design.
  • Overall, marketplaces need to adjust quickly to the Gen Z consumer behavior shift.

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