The NY Rangers imposed a ban on their social team after an incident that occurred last spring, causing fans and sports social professionals to be confused.
The social team was reportedly prohibited from traveling with the team and from having access to players.
Sports social is one of the least paying industries, and it is well-known that hundreds of fans can quickly replace social media professionals working in sports teams.
The reason for the ban has sparked scandalous theories and conversations among sports social media professionals, and some attributed it to an overcorrection.
The NY Rangers' brand identity and culture appear to be stuck in the past, causing their social presence to be less engaging, even before the "incident" and the ban.
Social media professionals need empowerment and trust in the workplace to create successful social strategies and avoid a bland online presence.
A good social presence is crucial for fans who feel pride in their online representation of their teams, such as the LA Chargers, NY Liberty, Brooklyn Nets, and Seattle Kraken.
Management's lack of trust in their social team limits their potential and hurts everyone involved, making it difficult for any social team to have the buy-in they need to find success.
To win fans back, leadership needs to prioritize the value of social media and let social media professionals bring life and transparency to their team's online representation.
The incident will likely never be known, but it shows the crushing effect of a lack of empowerment and trust on social teams.