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Logrocket
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Why no one reads your product docs, and how to fix it
- People often don't read product documentation not because they're lazy, but because it's not user-centric and well-designed.
- Product documentation, when treated as internal products, can align teams and streamline processes effectively.
- Common documentation failures include overgeneralization, overengineering, and oversharing, leading to unreadable content.
- One-size-fits-all documents fail to engage readers effectively, leading to fragmented reading experiences.
- Effective documentation should cater to multiple audiences with varying roles and responsibilities.
- Modern documentation approaches include narrative specs, decision docs, and living wikis that are contextual and actionable.
- Tools like Notion, Coda, and Confluence can enhance documentation clarity if used intentionally.
- Tactical strategies to improve documentation readability include doc kickoffs, documentation sprints, and comment rituals.
- Templates like LogRocket's PRD template, Good Docs project templates, and Stripe API docs can help structure documentation effectively.
- Good documentation boosts onboarding, decision-making, and project efficiency, emphasizing the importance of user-centric design.
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