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Why the Business-IT Gap Exists and How to Begin Closing It

  • The divide between business and IT has been a persistent challenge in organizations for decades.
  • Lack of true partnership between business and technology persists despite the importance of technology for competitive advantage.
  • Misalignment between business and IT leads to significant costs, with aligned organizations outperforming others.
  • Causes of the business-IT gap include different mental models, languages, structural barriers, and cultural differences.
  • Steps to bridge the gap include understanding business context, mapping value streams, measuring shared metrics, and creating forums for dialogue.
  • Recommendations include experimenting with product-based funding and building trust.
  • Initial steps set the foundation for a deeper partnership, with upcoming parts of the series exploring shared understanding and joint ownership of outcomes.
  • Practical actions taken today can lead to a lasting value creation for organizations in business-IT partnership.
  • Further discussion points in the series include building trust and sustaining long-term partnership.

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