Dania Swails, a 28-year-old finance professional, struggled to find a new job despite her experience. After multiple rejections, a recruiter suggested that her résumé wasn't being read by applicant-tracking systems (ATS).
Swails revamped her résumé by simplifying its format, removing columns, dashes, and excessive characters in the file name, and ensuring it was under two pages. These changes led to two callbacks.
Despite initial frustration, she plans to keep both versions of her résumé: a simple one for ATS and a more visually appealing one for human review. This experience highlighted the challenges job seekers face with ATS.