<ul><li>AI is taking over support and customer success, leaving sales to humans.</li><li>Support questions and problems from existing customers are increasingly being resolved by AI.</li><li>In e-commerce, humans handle support for sales questions, while AI is used for returns.</li><li>Human involvement in customer success is mainly focused on upselling, while the rest is handled by AI or eliminated.</li></ul>

Will The Only Humans Left In Customer Support and Customer Success Be The Ones Selling You Something?

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