Water utilities are facing challenges with a shrinking, aging workforce and inadequate training methods.The decline in certified replacements for water operators is becoming a significant issue.Traditional training methods like job shadowing and manuals are not sufficient for building confidence and capability during emergencies.Extended Reality (XR) offers immersive training solutions like VR and AR to enhance workforce readiness.XR provides realistic training scenarios for handling complex tasks with up to 75% better knowledge retention.Immersive training with XR allows crews to practice high-risk tasks repeatedly, leading to faster response times and fewer mistakes.XR enables crews to be prepared for rare emergencies by simulating various scenarios under pressure.Implementing XR in training should focus on high-risk procedures that have the most impact and benefit from immersive practice.XR is not just about technology but about building readiness and real-world capability in a risk-free environment.Industries like aviation and defense have successfully adopted XR for training, and water utilities can benefit from its application.XR accelerates onboarding, reinforces experience, and provides valuable data on performance, ensuring a more efficient and prepared workforce.