AI initiatives often start strong but lose impact over time, leading to strategic setbacks compared to competitors.
To make AI a strategic pillar, reframe the evaluation from 'What did we save?' to 'What did we unlock?' and 'What happens if we wait?'
Measuring only direct cost savings and speed improvements can lead to automation without meaningful advancements and relevance.
Focus on new revenue streams, customer segments, and product innovations that AI enables over a longer timeframe (6-18 months) for strategic impact.
Monitoring market positioning, talent attraction, and evolving customer expectations is crucial for understanding the long-term impact of AI investments.
Strategic ROI goes beyond immediate savings, encompassing reinvestment in new capabilities, gradual efficiency gains, growth, and competitive advantage over time.
Measuring strategic ROI involves assessing the compound effects of AI investments on market leadership and differentiation.