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Macrumors

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Apple Working on ChatGPT-Style AI Assistant for Customer Support

  • Apple is working on an AI-based Support Assistant for the Apple Support app, as discovered in Apple's code by MacRumors contributor Aaron Perris.
  • The Support Assistant is expected to allow users to receive generative AI-based solutions for their issues before contacting live support agents.
  • Users may be able to upload images, PDFs, or documents related to support requests, and the tool could potentially be ChatGPT-powered.
  • Although there is no indication of when the feature will launch, Apple is currently testing a ChatGPT-style AI tool called 'Ask' for AppleCare support advisors.

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BGR

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Apple announces longtime COO Jeff Williams to step down

  • Apple's longtime COO Jeff Williams is stepping down from his role, with Sabih Khan set to replace him as Apple's new COO as part of a planned succession strategy.
  • Williams will continue to report to Tim Cook and oversee design, health, and Apple Watch initiatives at Apple.
  • Sabih Khan, who has been in charge of Apple's supply chain, will take over as COO, ensuring a smooth transition.
  • Current CEO Tim Cook was also formerly Apple's COO, emphasizing the importance of the COO role in supporting Apple's extensive product lineup.

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TechCrunch

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Apple COO Jeff Williams to step down later this month

  • Jeff Williams, Apple’s chief operating officer, is stepping down later this month as announced by the company on Tuesday.
  • Sabih Khan, the senior vice president of operations, has been appointed as the new COO.
  • Williams plans to retire in order to spend more time with friends and family, including his grandchildren.
  • Before his retirement, Williams will oversee the design team and the Apple Watch, reporting to CEO Tim Cook.

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Cultofmac

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Jeff Williams steps down as Apple COO

  • Jeff Williams, Apple's COO since 2010, is set to retire later this year. Sabih Khan will take over his position.
  • This transition marks the end of speculations about Williams eventually succeeding Tim Cook as CEO.
  • Tim Cook praised Williams for his contributions to Apple's supply chain, the Apple Watch launch, and health strategy.
  • As Williams steps down, he will continue to oversee Apple's design team and health initiatives until his full retirement later this year.

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The Verge

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One of Tim Cook’s possible successors is leaving Apple

  • Apple's vice president of operations, Sabih Khan, is set to replace Jeff Williams as chief operating officer later this month as part of a pre-planned succession.
  • Williams, who oversaw the development of iconic Apple products like the iPod, iPhone, and Apple Watch, was considered a potential successor to CEO Tim Cook.
  • Williams will continue to oversee design and Apple's health initiatives until his retirement later this year, while Khan will step in as COO.
  • Khan, who has been with Apple for 30 years, will face new challenges in his role, overseeing Apple's supply chain production and dealing with trade war implications between the US and China.

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Macrumors

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Apple Announces Jeff Williams Stepping Down as COO Later This Month

  • Jeff Williams, Apple's COO, will be stepping down later this month and will be succeeded by Sabih Khan, current Senior Vice President of Operations.
  • Williams has overseen worldwide operations, customer service, led Apple Watch engineering, and health initiatives since his promotion to COO in 2015.
  • Williams will stay at Apple in a transition role until the end of the year, continuing to report to CEO Tim Cook before retiring.
  • Sabih Khan will gradually transition into the COO role, having worked at Apple for over 30 years and being praised by Cook for his strategic leadership in supply chain and environmental sustainability.

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Mjtsai

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Hearing Aids vs. AirPods Pro

  • Apple has invested in making AirPods Pro function as over-the-counter hearing aids, approved by the FDA and other regulators, with a hearing test app on the iPhone to adjust audio profiles.
  • The cost of hearing aids is 25 times more than AirPods Pro, but the effectiveness may not be 25 times better, especially for mild hearing loss cases.
  • AirPods Pro can still be sufficient in some situations but may carry a stigma as people might assume you're not paying attention when wearing them.
  • While the hearing aids are discreet and match hair color, they lack the tight integration with the phone that AirPods have due to Apple's proprietary Bluetooth features.

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Macrumors

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iOS 26 Makes Big Change to Phone Calls and Messages on iPhones in EU

  • Apple has introduced new APIs in iOS 26 allowing developers to implement support for making cellular phone calls and sending/receiving SMS/MMS/RCS messages in third-party apps, but only for iPhone users in the EU.
  • Previously, such capabilities were limited to Apple's Phone and Messages apps, making this a significant change, possibly in response to the EU's Digital Markets Act.
  • To utilize these features, iPhone users in the EU must select a third-party app as their default dialing app and/or default carrier messaging app.
  • These capabilities will not extend to third-party iPad apps or iPhone apps on macOS or visionOS, and for now, the functionality is exclusive to the EU and requires an Apple Developer account registered in the EU.

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The Verge

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Apple’s AirPods Pro 2 are $100 off for Prime Day

  • Apple's AirPods Pro 2 are currently on sale for $149 ($100 off) at Amazon, Walmart, and Best Buy for Prime Day.
  • The AirPods Pro 2 come with improved noise cancellation, sound quality, onboard volume controls, and a USB-C charging case.
  • The AirPods Pro offer features like transparency mode, FDA-approved hearing aid functionality, up to six hours of battery life, and deep integration with Apple products.
  • Other Apple earbuds on sale include the AirPods 4 starting at $89 and the AirPods Max for $399, both offering discounts and new features.

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BGR

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Leaked video gives us a glimpse at Apple’s iPhone 17 Air

  • A leaked video reveals details about Apple's upcoming iPhone 17 Air, set to be the thinnest iPhone ever, measuring just 5.5mm thick.
  • Rumors suggest the iPhone 17 Air will weigh 145 grams, making it lighter than the iPhone Pro models, with a distinct color option, possibly in blue.
  • Additional reports hint at the iPhone 17 Air including an A19 Pro processor, 12GB of RAM, a 6.6-inch 120Hz ProMotion display, and a titanium-aluminum hybrid frame.
  • Apple is anticipated to unveil the iPhone 17 Air, along with the rest of the lineup, during an event expected in the first half of September.

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Ubergizmo

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Apple May Introduce AI Search In Safari, Challenging Google’s Market Dominance

  • Apple is looking into incorporating AI-powered search engines in Safari to potentially disrupt Google's dominance in the search engine market.
  • Currently, Google pays Apple around $20 billion annually to remain the default search engine on Safari, representing a significant portion of Google's search ad revenue.
  • Apple aims to introduce alternative AI search providers in Safari, although they may not become the default option immediately.
  • This move could have significant implications for Google's revenue and market share, with industry experts suggesting a potential shift in the search engine landscape as AI integration grows.

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Macrumors

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The 10 Best Apple Deals Under $100 for Prime Day

  • Prime Day continues with the best Apple deals under $100 on Amazon, including AirPods, Apple Pencil Pro, AirTags, iPhone cases, and more.
  • Deals range from $13 for Apple's 20W USB-C Power Adapter to $99 for the Apple Pencil Pro, with discounts on various Apple accessories.
  • Amazon Prime membership is required to access Prime Day deals, with offers like $34 off an AirTag 4-Pack and $40 off AirPods 4.
  • For more Prime Day discounts, check out MacRumors' dedicated post highlighting the best Apple-related bargains during the event.

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Cultofmac

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Apple TV+ renews acclaimed spy series Slow Horses for seventh season

  • Apple TV+ has officially renewed the spy series 'Slow Horses' for a seventh season, despite seasons five and six yet to stream.
  • The show has gained critical acclaim and a dedicated fanbase for its unique mix of British humor and action.
  • Season seven will star Gary Oldman as Jackson Lamb and adapt the book 'Bad Actors' from Mick Herron's 'Slough House' series.
  • The decision to renew the series reflects its critical success, with all four available seasons maintaining high scores and positive reviews.

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Macrumors

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Apple Seeds Third tvOS 26 Developer Beta

  • Apple has released the third beta of tvOS 26 for developers for testing purposes.
  • The update brings new Liquid Glass design changes inspired by visionOS, karaoke support using an iPhone as a microphone, and enhancements for using AirPlay speakers with a TV.
  • Developers can download the software update through the Settings app on their Apple TV.
  • While the beta is currently limited to developers, tvOS 26 will be available to public beta testers before its fall launch.

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Macrumors

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iPhone 17 Air: Here's What Apple's Thinnest iPhone Ever Will Look Like

  • A hands-on video of an iPhone 17 Air dummy model reveals the rumored design of Apple's thinnest iPhone ever.
  • The iPhone 17 Air is expected to be just 5.5mm thin, making it thinner than the iPhone 6, but with compromises like worse battery life, a single rear camera, and an A19 chip instead of A19 Pro.
  • Rumored features of the iPhone 17 Air include a 6.6-inch display with Dynamic Island, a 48-megapixel rear camera, USB-C port, and MagSafe support.
  • The iPhone 17 Air may lack a physical SIM card slot worldwide, rely on eSIM technology, and is anticipated to be unveiled by Apple in early September.

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