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Uber News
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The FTC just called out Uber’s dark patterns in a new lawsuit
- The Federal Trade Commission (FTC) has filed a lawsuit against Uber for alleged deceptive practices pertaining to its Uber One subscription service.
- The complaint accuses Uber of enrolling users without clear consent and implementing a difficult cancellation process.
- Uber denies wrongdoing, while the FTC seeks financial penalties and an end to such tactics.
- The FTC claims that Uber misleads users with unclear subscription costs and hides terms in hard-to-read text.
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TechCrunch
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Feds accuse Uber of charging customers for subscriptions without consent
- The Federal Trade Commission filed a lawsuit against Uber, accusing the company of charging customers for its Uber One subscription service without their consent.
- The FTC also alleges that Uber failed to deliver the savings promised in its subscription service and made it difficult for users to cancel.
- Uber denies any wrongdoing and accuses the FTC of rushing the investigation process and basing its claims on unvetted allegations.
- The FTC's complaint alleges that Uber automatically charged consumers for the subscription, made it extremely difficult to cancel, and obscured material information about the service.
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The Verge
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Uber accused of signing up and charging subscription customers without consent
- The Federal Trade Commission (FTC) has filed a lawsuit against Uber, accusing the company of enrolling customers in its Uber One subscription service and charging them without their consent.
- The FTC alleges that Uber used deceptive billing and cancellation processes and made it difficult for customers to cancel the subscription service.
- According to the FTC, Uber used difficult-to-read text and deceptive savings promises to lure people into the subscription service.
- Uber denies the allegations, stating that its sign-up and cancellation processes are clear and follow the law.
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Minis
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‘Amazon, Apple, Meta, Uber, Salesforce have campuses’: Telangana minister KTR on ‘Happening Hyderabad’
- Anand Mahindra heaped praises on India’s rapid growth, quoting a tweet on Google building its second-largest office outside of the US in Hyderabad.
- Responding to Anand Mahindra, the minister said that Amazon too has the world’s largest campus in Hyderabad. Not only that, Hyderabad houses the second-largest campuses of “Apple, Meta, Qualcomm, Micron, Novartis, Medtronic, Uber, Salesforce”. “That’s why I call it ‘Happening Hyderabad’,” he said.
- Social media users express pride in Hyderabad's rapid growth, crediting stable governance and government policies.
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Minis
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Future of Urban India revolves around shared mobility: Uber India report
- Uber releases report on "Future of Cities & Shared Mobility in India," highlighting the need to promote shared mobility and reduce private car ownership for more effective and affordable transportation.
- Uber India presents the report to the Union Minister of Housing and Urban Affairs, emphasizing the role of ride-sharing platforms in reducing traffic congestion & pollution.
- The report suggests that India can achieve sustainable growth by embracing creative mobility solutions, improving public transportation, & encouraging the transition to sustainable mobility.
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Minis
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Amazon teams up with Uber to allow customers to track Uber Eats orders through Alexa
- Amazon and Uber partner up to allow customers to track Uber Eats orders through Alexa, Amazon's voice assistant.
- The new feature will give Echo device owners updates on their food delivery status and is set to launch later this month.
- Customers can turn on the "Track with Alexa" option in the Uber Eats app's voice assistant settings and receive updates through the Echo's blue ring light or Alexa's voice announcement.
- The integration is expected to drive adoption of Alexa's third-party voice apps and increase customer satisfaction by providing a convenient and hands-free way to track food deliveries.
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Minis
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Engineer turns Uber driver, and her inspiring story goes viral on social media
- A Facebook post by Param Kalyan Singh shared the inspiring story of Uber driver Dipta Ghosh, highlighting her educational background and the courageous decision she made to become a commercial driver.
- Ghosh, who holds a BTech degree and worked for six years in various companies, decided to get a commercial driving license and drive for Uber after her father's death in 2020 to avoid leaving her mother and younger sister alone.
- Despite the challenges, Ghosh is happy with her profession, works six days a week for up to seven hours and earns around ₹40,000.
- Ghosh's story has received positive reactions on social media, with many applauding her courage & determination.
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Minis
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Here's a list of things people left behind in Uber Cabs
- Uber's Lost and Found Index features the most commonly forgotten and unusual items left behind by riders.
- The report highlights 10 most commonly forgotten items, and 50 most unique lost items.
- Clothing, phones, keys, wallets, headphones, jewellery, books, watches, laptops, and backpacks were among the most commonly forgotten items.
- The list of 50 most unique items included a fingernails, a fog machine, a lightsaber, a mannequin wig head, and an important pregnancy test.
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Minis
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Uber sells stake in joint venture with Russia's Yandex for $703 mn
- Uber sells its stake in Yandex.Taxi to Russian firm Yandex for $702.5 million, ending its involvement in Russia's ride-hailing market.
- Yandex becomes the sole owner of the Yandex.Taxi joint venture, as Uber divests its stake in the taxi ordering and scooter rental service.
- This marks the second time Uber has divested its stake in a joint venture with Yandex, after previously selling its stake in a foodtech venture with the Russian firm in 2021.
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Minis
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Uber accused of increasing cab prices when user's phone battery is low: Report
- Uber is reportedly increasing prices for customers with low battery levels, according to a report in Belgian newspaper Derniere Heure.
- The investigation found that some users in Brussels claimed to have seen varied prices for the same trips depending on their phone battery percentage.
- Derniere Heure conducted an experiment using two iPhones with different battery percentages, revealing a significant price difference for the same trip.
- Uber denied the claims, stating that the app does not measure a user's battery level to calculate the price of a trip, and that dynamic pricing is based on demand and supply factors.
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Minis
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Uber drivers reveal top reasons for giving passengers low ratings
- Uber drivers reveal reasons for giving passengers low ratings - Loud friends, leaving crumbs, and loading the car with bags might be why.
- Loading luggage and taking time to load and unload it can cause drivers to lose money and lead to lower ratings, says an anonymous driver.
- Bad manners in the car, such as slamming doors and banging suitcases, could bring down a passenger's rating, says a driver who has driven for the company for 15 months.
- Tipping more can improve rider ratings, according to some Uber drivers - "even just a few dollars every ride".
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