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Data Science News
VentureBeat
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Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt
- Observe.AI has launched VoiceAI agents to automate routine customer interactions in contact centers, improving customer experience and reducing operational costs.
- VoiceAI agents are part of Observe.AI's AI-driven conversational intelligence platform, supporting enterprises across the entire customer journey.
- The suite of solutions includes VoiceAI agents, real-time agent assist tools, AutoQA, agent coaching, and business insights.
- VoiceAI agents handle various customer service inquiries using a mix of in-house AI models and partnerships with major AI providers.
- The goal of VoiceAI agents is to free up human agents for higher-value interactions by handling basic customer tasks efficiently.
- Observe.AI's platform offers specialization and ease-of-use, providing a fully integrated solution for customer service workflows.
- VoiceAI agents are designed for contact centers and integrate seamlessly with existing enterprise systems for quick implementation.
- Observe.AI ensures enterprise-grade security with certifications like GDPR, HIPAA, HITRUST, SOC2, and ISO27001, without relying on voice biometrics.
- Pricing is based on completed tasks, offering cost savings between 70-80% compared to using human agents for customer service.
- VoiceAI agents have shown significant improvements for companies, with high containment rates and continuous performance refinement.
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Analyticsindiamag
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Can AI Accurately Bridge the Language Divide in India’s Judiciary?
- AI is being used in India's judiciary to enhance accessibility and streamline legal processes.
- AI-powered translation tools are being used to translate judgments into 18 Indian vernacular languages, facilitating language accessibility.
- However, concerns remain regarding the accuracy of these translations, as legal language is intricate and minor errors could impact understanding of cases.
- AI-powered defect detection tools are also being developed to address procedural delays and reduce paperwork errors in the court system.
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Medium
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How to Choose the Best Data Science Training in United States?
- Define Your Career Goals. Understand your career objectives and choose a training program accordingly.
- Check Course Curriculum and Syllabus. Ensure the program covers essential topics and aligns with industry standards.
- Choose Between Online and In-Person Training. Decide based on your schedule and learning preference.
- Accreditation and Certification. Look for accredited programs that offer recognized certifications.
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Medium
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Building Trust in ML/AI by Communicating Uncertainty
- Communicating the limitations of ML/AI systems is crucial for building trust and support from non-specialists.
- Clearly defined use cases and communication of uncertainty levels in ML/AI applications are key for better handling of results and avoiding backlash.
- Tools like simple scales, confidence intervals, and explaining drivers of uncertainty help in effectively communicating uncertainty to users.
- Understanding uncertainty drivers like epistemic and aleatoric uncertainties is important for conveying uncertainty levels in models.
- Various techniques like model performance statistics, Bayesian Neural Networks, and Conformal Prediction can be used to estimate uncertainty in ML models.
- Open source libraries such as TensorFlow Probability and Pyro offer tools for applying uncertainty estimation techniques in ML/AI.
- Alternative methods like Monte Carlo Dropout and Deep Ensemble can be used for approximating uncertainty in deep learning models.
- Generative AI presents new challenges for uncertainty communication due to its complexity and proprietary nature, requiring techniques like expressing certainty levels and leveraging multiple models.
- Techniques such as Perplexity, multi-token entropy, and adapting classic neural network uncertainty methods can help assess uncertainty in generative AI models.
- Using open source models to estimate uncertainty of proprietary models can bridge the gap and enable the application of advanced uncertainty estimation techniques.
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Analyticsindiamag
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NVIDIA Releases AI Assistant for RTX Gaming PCs, Laptop Support to Follow
- NVIDIA has released an experimental version of the Project G-Assist System Assistant for GeForce RTX desktop users to optimize games and tweak system settings.
- The AI assistant, called G-Assist, runs locally on GeForce RTX AI PCs and allows users to perform various tasks through voice or text commands.
- It can provide real-time recommendations and diagnostics to help troubleshoot system bottlenecks, improve power efficiency, and overclock a GPU.
- NVIDIA plans to add support for laptops in a future update of G-Assist.
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Analyticsindiamag
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Deloitte India Partners with Zoho to Drive Digital Transformation for Enterprises
- Deloitte India has partnered with Zoho to accelerate digital transformation for mid-market and enterprise firms in India.
- The alliance aims to overcome challenges related to legacy systems and digital adoption cycles by offering tailored cloud-based solutions.
- The collaboration will focus on sectors like healthcare, non-banking financial companies (NBFCs), e-commerce, using Zoho's interconnected applications.
- Deloitte's AI Simulation CoE expansion was also announced, which will provide real-time simulations and AI-powered solutions.
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Analyticsindiamag
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How New Relic Drives a 10% Productivity Boost for Swiggy
- New Relic's observability platform powers Swiggy's morning coffee and HealthifyMe's calorie-tracking, resulting in a 10% productivity boost for Swiggy.
- Swiggy and HealthifyMe have benefited from proactive alerts and real-time monitoring by New Relic, enhancing productivity and reducing costs.
- New Relic, a pioneer in observability, expanded its suite of tools and launched the industry's first all-in-one observability platform in 2019.
- New Relic's intelligent observability system identifies incidents, pinpoints causes, and initiates workflows for issue resolution, combining automation and human-in-the-loop validation.
- New Relic introduced agentic workflows like GitHub and ServiceNow integrations to streamline actions post-insights, enhancing operational efficiency and driving meaningful outcomes.
- Indian brands like Big Basket and Capillary Technologies have leveraged New Relic's monitoring capabilities to boost operational efficiency and improve system reliability.
- Postman relies on New Relic's observability solutions to uphold industry-leading standards of reliability and address customer issues proactively.
- Businesses experience over 240 software incidents yearly, leading to significant downtime and revenue loss, but New Relic's observability solutions have helped reduce downtime for customers.
- With AI-powered software development on the rise, monitoring complexity increases, making real-time observability crucial for seamless digital experiences and business success.
- Observability plays a vital role in ensuring flawless digital experiences, preventing downtime, and driving business success in a software-driven world.
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Medium
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317
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How to reduce stress and anxiety in Daily life
- Stress is a natural, human response to difficult or uncontrollable situations.
- Many different situations cause stress, which can vary depending on age.
- Understanding the signs of stress and its impact is crucial for proactive management.
- Reducing stress and anxiety requires practical strategies, self-care, and seeking support when needed.
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Analyticsindiamag
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BMW, Alibaba Expand AI Partnership for Next-Gen Cars in China
- German automobile giant BMW and Chinese tech giant Alibaba have expanded their partnership to co-develop AI technology for next-generation vehicles in China.
- The collaboration will integrate Alibaba’s Qwen large language model (LLM) into BMW’s Neue Klasse models, with the first rollout planned in 2026.
- The collaboration aims to redefine intelligent in-car experiences, offering real-time assistance and lifestyle services tailored to Chinese users.
- The partnership will introduce a bespoke AI engine, co-developed by both companies, into BMW’s Intelligent Personal Assistant (IPA), enhancing human-vehicle interaction for the Chinese market.
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Analyticsindiamag
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Meet The Winners: Best Firms for Diversity & Inclusion in Tech Awards
- AIM Media House concluded The Rising 2025, India’s DEI summit, highlighting the importance of diversity, equity, and inclusion in the tech industry.
- The 'Best Firms for Diversity & Inclusion in Tech Awards' by AIM recognises companies championing diversity and career advancement.
- Key winners include Automation Anywhere for AI-driven automation, Axtria for data science in life sciences, and Centific for AI data solutions.
- Commonwealth Bank of Australia excels in technology and banking operations, while Honeywell focuses on automation and energy transition.
- Insight Enterprises delivers end-to-end IT solutions, and Renault Nissan Tech supports automotive technology globally.
- MathCo offers AI and analytics solutions, Unisys drives digital transformation, and Tesco Technology innovates in retail and sustainability.
- Broadridge Financial Solutions is a fintech leader processing trillions in daily securities trading.
- These firms stand out for their commitment to diversity, innovation, and technological advancement in their respective fields.
- The awards highlight the impact of DEI initiatives in creating inclusive workplaces and driving industry growth.
- Recognition of these firms underscores the importance of diversity and inclusion in shaping a more equitable and forward-thinking tech landscape.
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Medium
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The Rise of AI Agents: How Personalized AI Will Change the Way We Work and Lives
- AI agents are advanced software programs designed to help with specific tasks, learn from experience, adapt to user preferences, and make decisions.
- Common types of AI agents include virtual assistants, AI-powered productivity tools, personal finance bots, and health and wellness assistants.
- AI agents are streamlining customer service, marketing, and HR tasks, helping businesses save time and money.
- While AI agents offer convenience and efficiency, ethical concerns such as privacy, bias, job displacement, and over-reliance on AI need to be addressed.
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Analyticsindiamag
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Cloudflare Now Allows Users to Build and Deploy Remote MCP Servers
- Cloudflare enables users to create and deploy remote MCP servers on its platform.
- MCP servers simplify extending AI application functionalities and Cloudflare has added necessary tools for builders.
- Remote MCP servers are accessible on the Internet and Cloudflare aims to bring them online to a wider audience.
- Cloudflare positions itself as a key player in the advancement and democratization of MCP and AI capabilities.
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Analyticsindiamag
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Freshworks Aims for $1B Revenue by 2026, Defying ‘SaaS is Dead’ Talk
- Freshworks, a prominent Indian SaaS company, remains focused on achieving $1 billion in annual revenue by 2026, defying the notion that SaaS is declining.
- AI plays a central role in Freshworks' growth strategy, viewed as a 'tailwind' that enhances customer experience and operational efficiency.
- By leveraging AI, Freshworks aims to accelerate revenue growth through operational efficiency, employee experience, and customer experience enhancements.
- The company focuses on lean and scalable growth, utilizing AI to streamline operations and control costs effectively.
- Freshworks sees AI transforming IT operations with proactive infrastructure management and agentic AI that handles complex workflows autonomously.
- The introduction of Freddy AI as an autonomous service agent has garnered enthusiasm, with over 2,200 co-pilot customers benefiting from the technology.
- India's SaaS industry is thriving, propelled by a wealth of tech talent and favorable regulatory environment, and companies like Freshworks are driving global recognition.
- Challenges in adopting AI-powered SaaS solutions in India include concerns about security, compliance, and legacy system migration, particularly in regulated industries like banking and manufacturing.
- Regulations often lag behind AI innovation, posing a challenge for businesses to balance compliance with agility in implementing advanced solutions.
- The future of AI implementation in SaaS may evolve towards Sky Computing, abstracting cloud providers and allowing businesses to focus solely on computing needs without provider dependencies.
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Medium
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Hidden in Plain Sight — The Python Features You Use but Don’t Know What They Mean
- This article explores the underbelly of Python commands — features that get used all the time, yet remain poorly understood.
- It focuses on flags, which are command-line options that alter how Python behaves when running a script.
- The article explains the meaning and usage of common Python flags like -i, -m, -O, and -c.
- By understanding these features, Python programmers can have a better grasp of the language and its capabilities.
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Analyticsindiamag
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Figure AI’s 02 Humanoid Can Now Walk Naturally Like a Human
- California-based robotics company Figure AI has introduced a humanoid robot capable of walking with human-like movements.
- The breakthrough aims to enhance the robot’s adaptability for industrial and domestic applications by mimicking natural human locomotion, using reinforcement learning (RL) to learn through trial-and-error simulations.
- The training process simulates thousands of virtual humanoids in parallel, achieving a human-like gait through an end-to-end neural network trained via RL in a high-fidelity physics simulator.
- Figure AI's advancements in humanoid robotics position it as a competitor in the industry, and the company plans to scale production, manufacturing, and commercial deployment.
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