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How Digital Innovation Trends are Streamlining CX Models for Hospitality Firms
- Customer experience (CX) is becoming the number one priority for consumers, with 86% of buyers saying they are willing to pay more for a great customer experience.
- Hospitality firms increasingly use digital innovation to streamline their CX models. New technologies are being adapted to help elevate guest satisfaction and create personalised experiences.
- The article discusses digital innovation trends in the hospitality industry which include Artificial Intelligence Personalisations, Augmented Reality Tours, Virtual Concierge Services, and Keyless Technology.
- AI can make data-driven decisions that create personalised customer experiences. AI can predict individual preferences and suggest tailored recommendations.
- Augmented Reality Tours allow potential customers to go on an online walkthrough of a property to explore the rooms and facilities before they book, providing a memorable virtual experience.
- Virtual assistants provide 24/7 support to guests instantly, responding to guest inquiries by answering commonly asked questions. They can provide assistance based on pre-set answers and insights.
- Contactless technology is being used to avoid the risk of losing keycards or keys. Guests can use contactless technology to book services, make payments, and even leave tips.
- As we look forward, consumers' expectations will continue to heighten. Hospitality firms need to continue fine-tuning their service to remain competitive.
- Digital innovation is not just adding another shiny app, it's a strategic weapon that requires laser-focused execution and a willingness to iterate rapidly.
- Successful digital innovation isn't about technology. It's about aligning technological capabilities with human desires, operational realities, and strategic objectives.
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Cloudblog
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Looker now available in the AWS Marketplace, bringing AI for BI to multi-cloud environments
- Looker, Google Cloud’s AI for BI platform, is now available on the AWS Marketplace.
- This allows AWS customers to benefit from Looker’s analytics and reporting capabilities in their environment.
- Looker simplifies procurement for businesses using AWS cloud and databases, empowering them to integrate AI-driven visualizations and insights into their infrastructure.
- With Looker on AWS Marketplace, organizations can leverage multicloud flexibility, streamline procurement, ensure trustworthy data, and access Google AI-powered BI.
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Pymnts
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Picking up the API Call: How Data as a Service Supercharges Real-Time Treasury
- Agility, powered by real-time insights and dynamic decision-making, is enabling treasury teams to take a proactive role in driving value.
- Data as a Service (DaaS) is becoming a crucial tool for treasury departments to mitigate uncertainty, manage regulatory requirements, and navigate digital transformation.
- DaaS solutions offer real-time access to critical financial data, allowing treasury teams to make informed decisions based on a comprehensive and up-to-date financial picture.
- Embracing treasury agility and utilizing DaaS and APIs can provide organizations with competitive advantages, improved cash flows, and the ability to navigate the rapidly changing financial landscape.
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Medium
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Paracetamol Tablets: Overview, Uses, and Precautions
- Paracetamol tablets are commonly used for pain relief and reducing fever.
- They are safe and gentle on the stomach compared to NSAIDs.
- Precautions include avoiding overdose, avoiding alcohol use, and consulting a doctor for those with pre-existing liver or kidney disease.
- Common side effects are rare, but severe signs of liver damage require immediate medical attention.
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Medium
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Top 10 Data Science Tools for 2024: Empower Your Analytics Game
- Jupyter Notebooks is a flexible tool for interactive development and analysis.
- R continues to excel in statistical analysis and visualization.
- TensorFlow and Keras are essential for AI and deep learning applications.
- PostgreSQL is crucial for accessing and analyzing relational databases.
- Power BI by Microsoft leads in business analytics and data visualization.
- Apache Spark is unparalleled in big data processing and real-time analytics.
- Tableau remains essential for creating effective data visualizations.
- D3.js is invaluable for highly customizable and interactive data visualizations.
- Apache Airflow boosts productivity by automating data workflows.
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Medium
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AI-Powered Future of Analytics: Shaping Data-Driven Strategies
- AI-powered analytics is revolutionizing data strategies across industries, providing businesses with insights, recommendations, and personalized customer experiences.
- Key trends in AI-driven analytics include predictive analytics for precise forecasts, augmented analytics for deeper insights and decision-making support, and automation of data analysis for democratization and innovation.
- AI algorithms process vast datasets, detect patterns, and enable informed decision-making, aligning internal strategies with employee needs.
- Challenges in adopting AI in analytics include ethical concerns and privacy issues, but businesses can address them to foster trust and leverage AI responsibly.
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Pymnts
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ThredUp CTO Says Data Turns Secondhand Retail Into Top-Shelf Experience
- ThredUp, a major player in the resale retail sector, has leveraged data and AI to transform the secondhand shopping experience.
- ThredUp partnered with Databricks to overcome the challenge of data silos and create a unified platform for data access.
- Using generative AI, ThredUp has revamped its search engine and introduced image search, enhancing customer experience.
- ThredUp envisions more personalized shopping experiences and plans to focus on real-time personalization and managing overwhelming inventory.
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Siliconangle
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Databricks reportedly closing on $9.5B mega funding round
- Databricks is reportedly closing on a mega funding round that could add more than $9.5 billion to its balance sheet.
- The funding round is expected to value Databricks at more than $60 billion.
- Thrive Capital is likely to lead the funding round, with participation from existing investors like Andreessen Horowitz and Insight Partners.
- Databricks plans to use the funds to buy back expiring stock options and issue preferred shares to new investors.
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Medium
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Predicting the Future: How AI is Revolutionizing Customer Insights In today's data-driven world…
- AI is revolutionizing customer insights by analyzing data from various sources such as purchase history, website behavior, social media activity, and customer support interactions.
- Key applications of AI in customer behavior prediction include personalized marketing, targeted advertising, customer segmentation, predictive analytics, and sentiment analysis.
- Examples of companies using AI to predict customer behavior include Amazon, Netflix, and Spotify.
- Ethical considerations and challenges of AI in customer behavior analysis include data privacy, algorithmic bias, transparency, and data quality.
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Siliconangle
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Three insights you might have missed from AWS re:Invent
- Tech stack modernization matters for enterprise AI, according to Amazon's Andy Jassy, and it is a transition that will require the right tools to be successful.
- Inference will be a core building block for AWS going forward, and recent enhancements for Amazon Bedrock were designed to support this approach.
- AI adoption is driving an increased reliance on hybrid computing.
- At re:Invent, AWS unveiled significant updates to its managed service Amazon Bedrock, designed to provide access to high-performing foundation models via a unified API.
- The rise of AI agents will lead to greater reliance on hybrid application development, and Large language models will need to draw from a wide range of data sources which will change the nature of how applications are constructed.
- Earlier this month, Amazon released Amazon Nova, its own AI foundations model.
- Enhancements for Q Developer will make machine learning more accessible for nontechnical users, according to an AWS executive.
- The messaging from AWS at re:Invent centered around inferencing, the process in which an AI model uses a knowledge base to analyze information and make predictions.
- Solving problems means opening new avenues for customers in a hybrid world, and SAP's ERP offering, which has moved to the cloud, is set to leverage the importance of AI solutions.
- The hybrid landscape is also receiving particular attention as AI-driven cloud innovation drives a need for simplifying complex migrations and optimizing data management.
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Medium
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Exploring If Statements, Conditional Tests, and Boolean Logic: My Python Learning Journey.
- If statements allow programs to make decisions based on certain conditions.
- Conditional tests are questions that programs ask, evaluating to True or False.
- Boolean logic helps combine multiple conditions for complex decision-making.
- Applying these concepts through small projects reinforced learning and boosted confidence.
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Siliconangle
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Embedded analytics startup Embeddable raises €6M in seed funding
- London-based startup Embeddable has raised €6 million ($6.28 million) in seed funding.
- The funding round was led by OpenOcean, with participation from existing backers Four Rivers and TechStars.
- Embeddable provides a headless architecture for developers to embed interactive analytics in their applications.
- The platform offers custom analytics dashboards, visualizations, and a no-code interface for data views.
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Siliconangle
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Equinix’s CEO on how sovereign cloud is reshaping AI adoption and multicloud strategies
- The adoption rate of AI is going to be a lot faster than the cloud.
- Equinix's Fabric Cloud Router and IP-WAN exemplify the shift towards interconnected multicloud solutions.
- The "super cloud" vision allows businesses to embrace tools across platforms without dismantling existing infrastructures.
- Equinix's services are now available on AWS Marketplace, enabling seamless connectivity across different cloud providers.
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Cloudblog
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Boost your Looker Studio Pro skills with new on-demand course from Google Cloud
- Google Cloud is offering a new on-demand training course called Looker Studio Pro Essentials.
- The course aims to provide a comprehensive understanding of Looker Studio Pro and its key features.
- Participants will learn how to enhance collaboration, schedule and share reports, ensure data security, and leverage Google Cloud customer care.
- The course is designed for sales and marketing professionals, data analysts, and product innovators.
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Siliconangle
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AI’s domain-specific shift: Poolside CEO discusses AI-driven software development
- The advancement of AI is transforming industries, including software development.
- Poolside Inc., led by CEO Jason Warner, focuses on tailored AI models for software development.
- Poolside's domain-specific approach prioritizes accuracy and relevance in software development.
- Poolside generates synthetic data to ensure data security and model quality.
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