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Logrocket

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Leader Spotlight: Fostering authentic relationships, with Michelle Dunivan

  • Michelle Dunivan, Senior Director at Best Friends Animal Society, emphasizes the importance of authentic relationships in the workplace.
  • She discusses strategies for promoting a data-driven culture, including building trust and transparency with colleagues and managers.
  • Michelle highlights the need to evangelize the data-driven perspective and work collaboratively to effect change in organizations.
  • She shares insights on getting buy-in for new ideas, emphasizing the importance of investing time to demonstrate possibilities and involve team members in decision-making.
  • Michelle recounts a success story where her team addressed data quality issues during the pandemic by engaging employees in data clean-up work.
  • When building a new team, Michelle stresses the importance of trust, authentic relationships, and assessing skill sets to ensure alignment with business needs.
  • She looks for candidates with traits like detail orientation, big-picture thinking, curiosity, and a willingness to learn from mistakes.
  • Michelle believes that failure leads to important learnings and assesses candidates' attitude towards experimentation and handling mistakes during interviews.
  • To bring a team through transformative change, she emphasizes the need for authentic relationships, transparency, and open communication to build trust and foster resilience.
  • Overall, Michelle's insights underscore the significance of trust, transparency, and relationship-building in driving cultural change and fostering success in data-driven initiatives.

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Medium

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**Top 5 Unique AI Skills to Future-Proof Your Career in 2024** *(A Must-Learn Guide for Tech…

  • Companies need experts in generative AI to fine-tune LLMs and generate high-quality outputs for AI-powered content creation, marketing automation, and game design & storytelling.
  • AI auditing & compliance, ethical AI development, and policy-making for responsible AI are in high demand to address concerns around bias, privacy, and accountability.
  • Reinforcement learning is crucial for autonomous decision-making in applications such as autonomous vehicles, algorithmic trading, and robotics & automation.
  • AI for cybersecurity is a growing field, with a need for AI experts to detect threats in real-time and work on fraud detection, network intrusion prevention, and malware analysis.
  • Edge AI, which involves running AI directly on devices like phones, drones, and wearables, is important for reducing latency and privacy-focused applications.

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Medium

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No More Excuses: Metrics that Teams Control that Drive Change

  • Organizations often rely on broad metrics like revenue and costs, which only provide a historical view of the business.
  • Many teams measure metrics that are easy to track, but don't necessarily indicate if they are delivering value to customers.
  • To drive meaningful change, organizations should focus on actionable, forward-looking insights and balance leading and lagging indicators.
  • Leading indicators, like proactive health measures, provide better control and influence over future outcomes.

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Medium

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How To Improve Retention Using Excellent User Research Strategies- Part 2

  • Churn occurs when customers no longer see value in a product and abandon it.
  • Using user research to refine product design and functionality is effective in reducing churn.
  • Lessons learned from managing churn rates in a case study are shared.
  • Churn numbers spiked in a language learning product, leading to the implementation of solutions to enhance user experience.

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Medium

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How VISTA Can Be Applied to a Physical Product

  • A Product Manager shares the story of applying the VISTA approach to develop a table-and-chair set for self-service restaurants.
  • The challenge was to create a product that balanced comfort, turnover, and cost.
  • Using the VISTA framework (Vision, Intent, Solution, Tactical, Action & Follow-Up), the product was developed with moderate comfort, tougher materials, and lower production costs.
  • The iterative process involved meetings with restaurant owners, rapid prototyping, testing, and fine-tuning, which resulted in a market solution that addressed a real pain point.

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Medium

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Reality Check: Is Your Idea Worth Pursuing?

  • Most startups fail from a lack of strategic understanding, not passion.
  • Desirability, feasibility, and viability are the three pillars of a successful business venture.
  • Desirability involves validating if people will pay for your solution by addressing a significant pain point.
  • Feasibility and viability focus on the operational roadmap and financial sustainability of the idea.

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Medium

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Product Design — Progress Bars

  • Progress bars play a significant role in improving user experience across various scenarios.
  • They help reduce cart abandonment by providing clear steps in the checkout process.
  • Progress bars also guide users through lengthy signups and clarify their completion status.
  • In addition, they enhance user engagement in learning, customization, and goal tracking.

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Medium

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A Product Manager’s Teardown of Grocery Retail Promotions: What Works, What Doesn’t, and What’s…

  • Walmart excels in eliminating data silos and ensuring consistent execution across channels.
  • Amazon maximizes promotional funding and enhances supplier relationships through data-driven insights.
  • Costco maintains pricing accuracy and margin integrity with strict cost discipline and lean SKU selection.
  • Target improves cross-functional alignment and execution timelines through their Merchandising Planning System.

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Medium

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Why TVL is Crypto’s Biggest Lie (And What Really Matters)

  • Relying solely on Total Value Locked (TVL) can lead to misleading insights in the crypto industry.
  • Double counting is a common issue in calculating TVL, where the same funds are counted multiple times across different protocols.
  • TVL can be inflated by temporary incentives and locking of tokens, which may not necessarily represent real value creation.
  • Rather than focusing on TVL alone, it is more important to assess active engagement, productivity, and sustained growth in the crypto ecosystem.

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Medium

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The Truth About Customer-Centricity: 6 Uncommon Principles

  • Real customer-centricity is about deeply understanding what customers need, even when they don't realize it themselves.
  • Observing customer behavior is important, as actions speak louder than words.
  • True innovation comes from interpreting customer needs, not just fulfilling their direct requests.
  • Focusing on long-term customer value is more beneficial than striving for short-term customer happiness.

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8 Likes

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Medium

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ProductHike #3: Intricacies of Building AI Products with Turki Alanazi

  • ProductHike #3: Intricacies of Building AI Products with Turki Alanazi
  • The objective of the series is to promote physical activity, showcase the natural beauty of Riyadh, and foster knowledge sharing in the product community.
  • Guest speaker, Turki Alanazi, Chief Strategy Officer at SenseTime MEA, highlighted the challenges and uniqueness of building AI products as compared to other digital products.
  • Many AI products are built on top of 'core' AI products such as ChatGPT, Claude, NVIDIA TAO, and SenseTime, which are complex and challenging to develop and bring to the market.

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Medium

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Customer loyalty is a key driver of sustainable growth, and Bain & Company’s Net Promoter System…

  • Customer loyalty is a key driver of sustainable growth, and Bain & Company’s Net Promoter System (NPS) is an effective way to measure it.
  • NPS categorizes customers into promoters (9-10), passives (7-8), and detractors (0-6) based on their likelihood to recommend a product or service.
  • A higher NPS indicates stronger customer loyalty, while negative scores may indicate struggling businesses.
  • By embedding NPS into company culture, businesses can drive long-term growth, reduce churn, and build lasting customer relationships.

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15 Likes

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Medium

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FOMO, FOLS, and how it contributes to enshittification

  • The pattern of group delusions and manias described in Charles Mackay's 'Memoirs of Extraordinary Popular Delusions and the Madness of Crowds' still exists today.
  • The Product and UX Design space is particularly vulnerable to such delusions, with bubbles like the 'hire UX designers' burst and replaced by a 'replace designers with AI' bubble.
  • In Agile teams, the early stages of a project often exhibit Fear Of Looking Stupid (FOLS), which hampers innovation and leads to enshittification.
  • To establish a successful and innovative environment, it is critical to encourage collaboration and create a judgment-free space for sharing ideas and opinions.

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Medium

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Understanding the Role of a Product Manager

  • Defining the Product Vision & Strategy
  • The Product Lifecycle: From Conception to Iteration
  • Essential Skills for a Successful Product Manager
  • The Future of Product Management

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Sdtimes

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Spark your digital transformation with AI and VSM

  • The 2025 Broadcom Value Stream Summit will focus on the role of AI and VSM in digital transformation.
  • Broadcom will discuss its ValueOps AI agent, Vaia, and how it enhances decision-making and automates tasks.
  • Organizations are shifting from projects to viewing offerings as products for more efficient digital product support.
  • The summit will feature discussions on VSM, AI, data integration, real-world success stories, and best practices.

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