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Anthropic's CPO on what comes next | Mike Krieger (co-founder of Instagram)

Mike Krieger, co-founder of Instagram, discusses his role as the chief product officer of Anthropic and his previous ventures in AI-powered news apps.
Anthropic uses AI to write 90-95% of code for some products, shifting bottlenecks to decision-making and production queues.
Product teams collaborating with AI researchers yield 10x more value than traditional development approaches.
Anthropic focuses on differentiation and developer-centric strengths to compete long-term with OpenAI.
The Model Context Protocol (MCP) reshapes software functionality, making digital interactions scriptable by AI agents.
Teaching children curiosity, scientific thinking, and independent thought is crucial in an AI-driven world.
AI startups should focus on domain expertise, unique go-to-market strategies, and novel interaction paradigms to thrive.
The future of AI product metrics lies in actual value delivered rather than traditional engagement metrics.
Mike shares insights on shutting down Artifact, maximizing AI potential, and the importance of conscious decision-making.
The podcast covers various topics from AI capabilities to AI's impact on product development and the future landscape for AI startups.

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Medium

226

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Product Managers Are Like Politicians (Yes, Really)

Product Managers are likened to politicians, responsible for setting agendas and aligning with various departments.
Launching new product initiatives involves addressing legacy issues, removing bottlenecks, and offering incentives for adoption.
Product launch processes are compared to legislative processes, emphasizing the importance of clear communication and transparency to users.
Product Marketing Managers are crucial for shaping narratives, announcing decisions, and maintaining trust, similar to the Ministry of the Presidency in a government.

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13 Likes

Medium

435

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Why Customer Satisfaction Scores Are Just Gold-Plated Bullsh*t

Customer satisfaction scores like NPS and CSAT are likened to corporate opioids, allowing executives to sleep while their companies deteriorate.
They create a false sense of security, masking underlying issues and leading to corporate complacency.
These metrics fail to reflect true customer desires and instead measure how well mediocrity is accepted.
Satisfaction is compared to Stockholm Syndrome, where customers settle for what they've grown accustomed to until a superior option emerges.
NPS and CSAT are favored for their simplicity and comfort, providing executives with a false sense of accomplishment.
Operational excellence is mistaken for innovation, hindering companies from true progress and adaptation.
Customer satisfaction is valuable in industries focusing on basic service delivery but leads to stagnation in creative, innovative sectors.
Innovation is about surpassing expectations, while satisfaction measures meeting existing ones.
Companies often resist change due to a bias towards the status quo, preferring familiarity even if it hampers growth.
Inaction driven by satisfaction scores can lead to the downfall of businesses, as exemplified by the decline of Blackberry and Nokia.
Ultimately, relying on fixed satisfaction metrics hinders progress and blinds companies to necessary changes for survival and relevance.

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26 Likes

Medium

194

The Hidden Power of Friction in Product Management: A Double-Edged Sword

Friction in product management refers to any point in the user journey that slows down progress or introduces resistance.
Constructive friction, such as confirmation steps for significant actions, can protect users from irreversible errors and encourage reflection.
Adding a bit of effort through friction can paradoxically enhance the perceived value of a product or service.
Introducing friction due to internal constraints or misusing it to discourage user actions can negatively impact the user experience and erode trust.

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11 Likes

Medium

The Skills You Need to Succeed as an AI Product Manager

Product Sense is crucial for an AI Product Manager to define user problems and shape a clear product vision.
Basic AI and ML Understanding is necessary to know how models work and understand their limitations.
Comfort with Data is essential as data forms the backbone of any AI product, requiring the ability to ask the right questions and assess data quality.
Cross-Functional Communication skills are vital for AI Product Managers to collaborate effectively with various teams and align everyone around outcomes.

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4 Likes

Medium

330

“Can You Build It by Tomorrow?” — A PM’s Tale of Urgency, Undefined Needs, and Mutual Confusion

A project manager faced with a sudden demand for a new feature without clear requirements or user needs.
Despite asking for clarification and pushing for understanding, the project ended up being rushed due to vague urgency.
The team built the feature quickly, but it turned out to be unused and insignificant, while more pressing user issues remained unresolved.
Lessons learned: Understanding the problem statement, aligning business urgency with user needs, ensuring value in shipped features, and prioritizing clarity over speed are crucial in product management.

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19 Likes

Medium

145

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Why Saying “Yes” Can Be a PM’s Biggest Mistake

A product manager shares a story about shipping a feature against their better judgment due to leadership pressure.
Despite signals indicating customers didn't want it, the feature was pushed through based on stakeholder insistence.
The decision led to internal confusion and a lesson learned about the importance of holding the line on value as a PM.
The experience emphasized the need for clear communication, conviction in decisions, and rebuilding trust within the team.

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Dev

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Beyond Projects: Why Every Developer Should Embrace the Product Mindset

Shifting from a project mindset to a product mindset can transform the approach to software development by focusing on solving real problems for users.
A project mindset often leads to being stuck in 'tutorial hell' and limits growth, while a product mindset involves investment in real domains, planning, and targeting specific audiences.
Charging even a small amount for your product makes you more accountable and focused on delivering value, leading to a shift in approach and mindset.
Embracing the product mindset involves thinking about ownership, accountability, and delivering real value, moving from just building projects to creating valuable products.

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20 Likes

Medium

104

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The AI Agent Stack: A Product Manager’s Guide to Architecting Autonomous Systems

The foundational layer of the AI agent is responsible for processing external data and translating it for the agent's reasoning engine.
Key technologies at this layer include natural language processing, optical character recognition, and data parsing tools.
Product Management decisions involve defining input channels, managing input quality, designing user interactions, and ensuring data privacy.
The core reasoning layer focuses on understanding user intent, making decisions, and leveraging technologies like large language models and classical planning algorithms.
Product Managers need to make strategic decisions about selecting and fine-tuning language models, handling uncertainty, defining agent autonomy, and overseeing ethical boundaries.
The memory layer enables the AI agent to store contextual information and access knowledge, often utilizing vector databases and other storage mechanisms.
Product Management decisions include defining memory scope, managing knowledge sources, optimizing performance, and handling context windows.
The action layer involves the execution of tasks through API integrations, function calling capabilities, and web scraping tools.
Key Product Management tasks include identifying necessary tools, ensuring secure tool usage, obtaining user consent for actions, and establishing feedback mechanisms.
The orchestration layer coordinates all components of the AI agent, manages workflows, handles decision flows, and maintains goal-directedness.
Product Management focuses on designing core workflows, error handling strategies, preventing drift, and ensuring scalability and maintainability of the orchestration logic.

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6 Likes

Medium

362

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The AI Co-Pilot: How Product Management is Being Humanized, Not Replaced, in 2025

Artificial Intelligence is shaping product management in 2025, becoming a fundamental force in how teams operate and deliver value.
AI is no longer just basic automation but an intelligent co-pilot deeply embedded in the product lifecycle, revolutionizing the strategic approach.
Product Managers are evolving into strategic orchestrators, focusing on designing the interplay between people and intelligent machines, emphasizing ethical responsibility.
AI empowers product managers to create hyper-personalized experiences while emphasizing the importance of human insight and ethical considerations in product development.

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Logrocket

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Leader Spotlight: Helping teams navigate personal change, with Alicia Littleton

Alicia Littleton, Director of Ecommerce at Gerber Childrenswear LLC, emphasizes empathy and flexibility in the workplace for team members experiencing life changes.
She advocates for supporting employees through major life events like welcoming a child or handling loss, promoting adaptability and flexibility in team dynamics.
Alicia's leadership philosophy revolves around empathy, flexibility, and advocacy, stemming from her own experiences lacking strong support during significant life changes.
Challenges in managing team members during significant life events include addressing the temporary gap from parental leave and readjusting workload distribution post-return.
Effective leave policies require flexibility, allowing managers to tailor solutions based on individual circumstances to support employees during transformative life events.
Communication and documentation are crucial in preparing teams for a member going on leave, enhancing workflow continuity and facilitating workload redistribution.
Reintegrating employees returning from leave involves treating them like new hires in some aspects, aiding their transition back into the team effectively.
Managing coverage during leaves often involves internal solutions, though external resources may be utilized in specific roles, balancing workloads to support absent team members.
Remaining adaptable and creative in crafting solutions for employees on extended leave, such as implementing remote work arrangements, can aid in retaining valuable talent.
Flexible leave policies contribute to employee retention, loyalty, and enhanced problem-solving skills, fostering a supportive and trusting work environment.

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21 Likes

Medium

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The Invisible Hand: What I Learned Building a Pricing Automation Agent That Thinks Like a Human…

Pricing teams struggle with data overload and inefficiencies in translating mental models into pricing decisions.
Strategic data reduction led to more accurate pricing decisions by cutting token usage and computational overhead.
Integrating sentiment analysis of customer feedback into pricing workflows enhanced pricing elasticity models, resulting in higher price points for positively perceived products.
Implementing cost-saving measures in cloud data querying and ensuring a cost-conscious data architecture are essential for economic sustainability in pricing automation.

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1 Like

Medium

444

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Meet the T-Shirt That Will Melt Hearts — Especially Your Kid’s!

Introducing the “Cute Kitten Orphan” Graphic Tee, a perfect blend of comfort, style, and cuteness for kids.
The t-shirt features a playful design with a little orange tabby kitten surrounded by colorful pom-poms, captivating both kids and parents.
Printed on a classic Gildan crew neck shirt, this tee offers a mix of everyday practicality and heartwarming charm.
Designed to bring joy, this t-shirt tells a sweet story through its illustration, making it a delightful choice for children.

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26 Likes

Medium

367

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How to Reduce Product Returns with 3D: Experience and Best Practices

Adding a 3D viewer can lead to a 15% to 35% decrease in product returns by allowing shoppers to rotate items, zoom in on textures, and switch materials easily.
To optimize mobile performance, the 3D viewer should have a load time of less than 2 seconds, and integration should be quick and easy without the need for custom development.
Start with common variants like color and material when implementing 3D models, and design a 'mobile-first' UI with intuitive features like pinch-zoom and swipe to rotate.
Using a 3D configurator can reduce returns by up to 35%, increase Average Order Value (AOV) by 15%–22%, and enhance customer satisfaction by validating demand before building a full MVP.

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22 Likes

Medium

299

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Finding the Sweet Spot: Why Strategic Balance is Crucial for Platform Roadmaps

Strategic balance in product roadmaps involves meeting current needs and anticipating future trends.
Neglecting immediate needs for long-term goals or vice versa can lead to challenges.
Strategic balance is crucial for sustaining a successful product over time and involves a continuous process.
It requires a clear plan, a strong vision, and the flexibility to adapt to changing circumstances.

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