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Driving outcomes, not just output: engineering in a sales-led org

In a sales-led organization, engineering focuses on driving outcomes aligned with customer needs and business objectives.
Proximity to customers and real-time feedback help engineers stay responsive and grounded in reality, prioritizing tasks that truly impact users.
Agility in a sales-led setup requires structural adaptability in code, backlogs, and team dynamics to handle shifting priorities without losing momentum.
Effective collaboration between sales, product, and engineering teams is crucial to ensure alignment, manage changes, and achieve business goals.

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Medium

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The Art of Saying No: How to Prioritise Without Burning Bridges

Product managers need to prioritize with empathy, transparency, and trust to say no without burning bridges.
Acknowledging the reasons behind requests and mapping them using tools like RICE matrix or traffic lights helps in making tough decisions.
Maintaining a shared backlog with categories like "Not Now" or "Needs more info" helps in keeping the conversation open rather than rejecting outright.
Saying no is about protecting focus to deliver real value by listening deeply, being honest, and tying every decision to outcomes.

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Medium

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Netflix’s $8.4B Neurodivergent UX Crisis: How Accessibility Could Save 60M Subscribers

Neurodivergent users, despite being Netflix's most valuable viewers when they engage, are facing accessibility challenges on the platform.
Key issues faced by neurodivergent users include choice paralysis in discovery, sensory overload interface, unpredictable content experience, social and emotional overwhelm, and inadequate content context.
Figuring out how to serve neurodivergent users well could not only capture 20% more market share for platforms, but also lead to better viewing experiences for all users.
Solutions to these issues are not complex but require a different approach, which could potentially shape the future of streaming services.

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Medium

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Designing for the Fearless: A Travel Planner App for Solo Travelers

The Travel Planner App is specifically designed for solo travelers, recognizing their unique needs and challenges.
Key pain points for solo travelers identified were lack of local insights, safety concerns, planning overwhelm, and lack of personalized recommendations.
The app features include Locality Guides, Connect With a Local, Audio Descriptions of Landmarks, AI Travel Companion, and Safety-First Design.
The execution strategy includes a phased MVP rollout plan, addressing anticipated challenges like fake guides and user safety, and defining success metrics for core features.

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Medium

Lessons I Learned From Using Uber During My Holidays in Europe

Uber in Europe offers more than just ride-hailing, serving as a multi-modal travel platform.
The app in Madrid and London integrated public transit options, focusing on utility over keeping users within the platform.
Real-time message translation between users and drivers showcased the importance of localization beyond just language.
Uber's contextual UX and partnership with local taxi services emphasize the significance of relevance and business development in product strategy.

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Medium

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Why EVs Replacing ICE Vehicles Is a Myth: Seen Through a Product Lens

Electric vehicle adoption is stalling at a predictable point in the product adoption curve due to misreading the market and overestimating consumer alignment with EV value proposition.
The value proposition of EVs, especially regarding charging time compared to ICE vehicles, is a key hurdle for mass adoption by the early and late majority.
Scaling EVs globally faces challenges related to resources, recycling, energy demands, and the reliance on government subsidies that may not indicate a truly viable market.
Elon Musk's strategy with autonomous EVs might aim to create a new market rather than convert ICE car owners, potentially leading to a shift in EV adoption dynamics and the need for a new use model.

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Medium

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How Netflix Could Increase Subscription Revenue by 10% in Q4: A Data-Driven Product Strategy Deep…

Netflix aims to increase subscription revenue by 10% in Q4 through a data-driven product strategy.
The strategy involves focusing on product outcomes, optimizing the subscription funnel, and personalizing homepage content to improve trial engagement and conversion.
Key metrics like trial engagement rate and Genre Switch Rate are used to track the impact of personalization efforts.
The strategy emphasizes tailoring personalization strategies based on user acquisition channels for more effective results.

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Medium

234

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Getting Started with LaunchDarkly in React: A Beginner’s Guide

Feature flags, also known as feature toggles, enable developers to control the visibility of features at runtime without redeploying code.
LaunchDarkly is a platform that allows for feature flag implementation and management at scale, enabling safe feature releases, targeted user experiences, real-time control, and experimentation.
To leverage feature flags in React with LaunchDarkly, the process involves creating a FeatureFlag component, setting the Client-side ID in the .env file, installing the LaunchDarkly Client SDK, and creating a Feature Flag on the LaunchDarkly Dashboard.
Additionally, creating a FeatureFlag Hook & Wrapper Component, mapping custom attributes to Feature Flags, and utilizing feature flags within components based on user attributes are essential steps in implementing feature flags with LaunchDarkly in React.

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Medium

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Why Billion-Dollar Companies Say “NO” to Million-Dollar Ideas (And How They Choose What to Build…

Focus on solving problems that align with your core mission and values.
Understand the journey of a product from introduction to decline in popularity.
Follow a 6-step process: Plan, Build, Launch, Count users, Learn, Improve.
Stay laser-focused on your 'true WHY' to achieve success and differentiate from competitors.

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Medium

424

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Stock SIP feature bunq

Bunq launches Stock SIP feature, allowing users to invest a fixed amount in individual stocks automatically.
Stock SIP works like a Systematic Investment Plan, enabling users to buy full shares of chosen stocks at regular intervals based on a predetermined investment amount.
The feature adapts to stock prices, purchasing more shares when prices are low and fewer shares when prices are high, promoting a disciplined investment strategy and benefiting from cost averaging.
Stock SIP aims to merge accessibility with financial growth, driving tier upgrades via premium investment features and tracking metrics like adoption rates, monthly investments, retention rates, refund rates, and tier upgrade conversions.

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Medium

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The one happy customer

Happy customers are essential for any business's success, but truly understanding and serving them requires ongoing effort and focus.
It's crucial to bridge the gap between what your product offers and what customers actually need and value in order to prevent churn in the long term.
Having a real customer to evaluate your services against provides invaluable insights into their needs, motivations, and the true value they seek.
Customer feedback and understanding can uncover issues that may be overlooked due to positive aspects, such as exceptional customer service masking underlying problems.
Creating solutions for real individuals rather than generic customer profiles can significantly boost team motivation and enhance understanding of user context.
Having satisfied customers willing to act as references can greatly aid in winning over new customers and expanding into new markets.
Aligning efforts with the needs and satisfaction of key customers is crucial before venturing into new segments and markets to avoid unsustainable expansion.
While focusing on customer satisfaction is paramount, it's important to strike a balance and not overly prioritize individual customers at the expense of broader goals.
Maintaining the right amount of focus on customer satisfaction and balancing promises made is key to building sustainable relationships and business growth.
Overpromising and underdelivering can lead to dissatisfaction and eventual churn, highlighting the importance of managing customer expectations effectively.

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Medium

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Relevant, Not Creepy: A Product Manager’s Guide to Navigating the Uncanny Valley of Personalization

The uncanny valley of personalization is about information and intimacy, eroding trust when apps know things users haven't consciously shared.
Product Managers must recognize warning signs like privacy concerns in feedback, disabled personalized features, or high opt-out rates.
To stay relevant, trust and mutual benefit are crucial, based on principles like transparency, user control, clear value, context, and timing.
Testing for 'creepiness' requires a mix of qualitative and quantitative methods, tracking both positive and negative metrics for personalization strategies.
An index like 'Surprise & Delight vs. Surprise & Fright' can help gauge user experience and the impact of personalization tactics.
The future of personalization lies in using data wisely and transparently to build trust and deliver genuine value, making Product Managers the guardians of customer trust.

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Medium

338

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The Machine in Me

The article explores the author's internal struggle with adapting to the increasing presence of machines and automation in the workplace.
It discusses how individuals feel pressured to optimize and automate themselves, blurring the lines between human thought processes and machine-like efficiency.
The article raises poignant questions about the potential replacement of human roles by artificial intelligence and the emotional impact of such technological advancements.
There is a growing concern about the automation of various tasks traditionally performed by humans, leading to uncertainty about job security and the future of work.
The piece delves into the impact of technologies like AI on job markets and the fear of being replaced by machines in various sectors, including recent examples from the tech industry.
Despite the fears and uncertainties surrounding job automation, the article emphasizes the role of human creativity and adaptability in shaping new job sectors and roles in response to technological advancements.
It underscores the idea that while technology may change the tools we use, human ingenuity and the drive to create meaningful work remain essential components of the workforce.
The article reminds readers that the true essence of creative work, encompassing various professions beyond just artists and designers, lies in human values and the ability to innovate.
While recognizing the transformative impact of AI on work processes, the article asserts that human judgment, purpose, and significance in work cannot be replicated by machines.
It concludes by emphasizing that the future of work hinges on maintaining a balance between technological integration and preserving the intrinsic human elements that define meaningful work and creative endeavors.
Ultimately, the article encourages embracing technology while retaining human essence to fulfill the potential of what individuals are destined to be, suggesting that the future belongs not to machines, but to those who wield the tools of progress.

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20 Likes

Medium

415

IT Support Transformation with an Artificial Intelligence Virtual Assistant

Artificial intelligence applied to technical support enables transformation in IT support.
Efficiency gains and improved results in various areas are achieved with an AI virtual assistant.
Integration of the assistant with existing tools like Microsoft Teams or Slack is crucial for better adoption.
Continuous training of the AI model, planning data backups, and addressing behavior change challenges are essential for successful implementation.

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24 Likes

Medium

442

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In-house features vs marketplaces: finding the right balance for your product portfolio

Offering seamless, integrated features is now an expectation in the software landscape for HR, payroll, accounting, or ERP providers.
Three main approaches to consider when a feature sits outside your core offer: developing in-house, utilizing marketplaces, or partnering with a technology vendor.
Key questions to consider when choosing the right approach include the feature's core importance, desired control over development, budget, development capacity, and launch speed.
Finding the right balance between control, cost, and scalability is crucial in deciding whether to build in-house, utilize marketplaces, or partner with a tech vendor to enhance product portfolios.

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